Customer information
Terms, privacy and refunds
Effective 23 September 2026. This page explains the main conditions for using Venue Voice and paying for venue subscriptions.
Service and subscriptions
Venue Voice is a CogTech Systems service for venues operating in the Second Life® virtual world. Each venue requires its own subscription. Packages run for the paid period shown at checkout and access is limited by the selected package.
Linden dollar payments
Payments are made in L$ at the official CogTech billing terminal. Always confirm the terminal is owned by CogTech and shows the correct venue, package and amount before paying. Never pay a feedback terminal.
Renewals and expiry
Subscriptions do not take money automatically. Owners select a package and pay for each renewal. Access may be restricted when a trial or paid period expires.
Refunds and payment errors
L$ payments are normally final once the correct subscription has been activated. CogTech will investigate duplicate payments, incorrect activation and verified technical errors. Contact CogTech in Second Life with the venue name, payer name, approximate payment time and amount.
Feedback and privacy
Venue owners and authorised managers can see feedback submitted to their venue. Avatar names are optional for public feedback. Venue Voice stores account, venue, subscription, terminal and feedback records needed to provide the service. Information is not sold.
Acceptable use
Do not use Venue Voice to impersonate another avatar, collect unlawful content, harass people, interfere with the service or gain access to a venue you do not manage. Access may be suspended where misuse or payment fraud is reasonably suspected.
Smart Insights
Venue Voice calculates summaries, trends, priorities and issue signals from submitted ratings, dates and recurring terms in comments. These measurements are management aids rather than guarantees. Venue owners remain responsible for decisions made using them.
Support
For account, billing, privacy or removal requests, contact the CogTech avatar in Second Life. Include the affected venue name but never send activation links, terminal secrets or account credentials.
Linden Lab trademark notice
Second Life® and Linden Lab® are trademarks of Linden Research, Inc. CogTech Systems and Venue Voice are not affiliated with or sponsored by Linden Research, Inc.
References to the Second Life virtual world are descriptive and identify the platform with which Venue Voice is designed to be used. Venue Voice does not use or claim ownership of Linden Lab logos or trademarks.
Read Linden Lab's official trademark guidanceCogTech Systems · Venue Voice · Service for the Second Life® virtual world